Orders will be shipped out within 48hrs of purchase not including weekends or bank holidays. We will ship your order in a eco friendly, biodegradable postage bag and receipt of purchase will be sent via email. If you would like a paper invoice please let us know and we are happy to send one with your order.
Return & Exchanges
We will exchange or refund any item you are not happy with within 14 days of receipt. Please ask for proof of postage from the post office as we can not be held responsible for anything that gets lost of damaged in transit. Returned postage costs will only be refunded if the item is faulty. If an item you receive is damaged, please let us know as soon as possible and we can arrange a replacement for you. We want happy customers, so let us know if you have any problems.
If you are purchasing from another country, please note that customs tax and duties may be applied. If you choose to refuse these charges and the parcel is returned, the shipping cost will be deducted from any refunds.
We have been using our period pads for many years now and we are confident that they will provide many years of use, but if for any reason you find your Fern pads are faulty, then come back to us for help. We are pleased to offer you a 6-month warranty on our cloth period pads, so long as they have been subject to reasonable use.
The warranty extends to all aspects of the nappy such as fastenings and PUL.
All we ask is that you look after your Fern pads, make sure you follow our washing instructions and keep them away from direct heat sources such as radiators.
If you do experience any problems with your Fern pads and they are within the 6-month warranty, get in touch with us here.
Our warranty does not cover:
(this is generally a fitting or absorbency issue and can usually be solved by working through our troubleshooting guide. Or get in touch with us and we will work with you one to one on troubleshooting and get to the bottom of the problem.)
Shrinkage & Stains
Fern pads bought pre-loved
Fern Pads that have been repaired by anyone other than us
We use natural fibres, so we do allow for some shrinkage in the design. They can simply be stretched back to shape when damp.
In regards to stains, a cool cold rinse prior to washing will prevent this, but due to the nature of the product some staining would be normal.